I’m good with HD. I enjoy all the semi-retired plumbers, etc. recently bought patio fans.
Amica mutual insurance. I e-mailed them a question about where to send a certificate for Mature Drvers Course, and a response came within the day.
ATT. A few weeks ago my internet went down. A technician walked me thru the steps to get it back on. Then, down again, and I couldn’t get it back on. So, 2 days later they sent a technician in the evening. He replaced the modem , then put the new number into all my wireless devices and Roku. I never would have thought of the Roku, but he looked around. They gave me HBO for free for 3 months.
Williams Sonoma–didn’t see what I wanted, no salesperson on the floor (I looked all around). So, I went over to checkout area (there were four or five people working the counter). A customer was leaving so I started to ask my question; the checkout person snapped --“the line starts over there!” I said–“I just have a question.” She responded–Get in line!! Line was 4 deep. I left. Later, I was at the Apple store. The folks there were incredibly helpful and friendly and it was just as crowded.
We have a local grocery store chain ( small maybe half a dozen stores) called Sunset. When I moved here I didn’t get why people raved about it. It was slightly more expensive and not very nice looking. Then one day I asked one of the workers where the chunky Jiff peanut butter was. He took me over and saw that the chunky space had been filled with smooth. He said he’d try to see if they had it in the back amd would meet me at the register. I checked out but he hadn’t arrived. As I pulled through the drive through( free, no tipping permitted) to get my groceries he came running out with the pb. I told him I didn’t want to go back in to buy it " Of course not, just take it. Sorry it wasn’t shelved". Now that’s customer service!
Our local grocery store is a HI chain. Once I bought a pre-made salad that was past it’s prime. Didn’t realize it until we took it out the next day and thought about eating it. We took it back to the store and they apologized profusely and gave me 150% of the purchase price.
Once I told them we bought a watermelon that was bad and we had to toss but didn’t bring them any proof, they apologized and had their produce guy help me choose a complimentary replacement.
This grocery store chain also has an annual charity donation where they will match a portion of donations their customers make to charities that register with them for the month of September.
Earlier this year I had bought a bottle of olive oil at Trader Joe’s. On the way to the car, my reusable bag disintegrated and the bottle crashed on the parking lot. I went back and got another bottle and mentioned the broken bottle when I got to the cashier in case they wanted to clean it up. She refused to let me pay even though I kept saying it was my fault.
We recently took one of our cars to a repair place–third time we had to use them in the past 3-4 years (long story). They treat customers with friendly respect, their time estimates are accurate, and the work is great. This last time, they noticed the check engine light on, did a diagnosis, and replaced a $40 sensor for free. I love this place, but hope it’ll be a while before we go again…
“…and replaced a $40 sensor for free. I love this place, but hope it’ll be a while before we go again…”
Boy, oh, boy, did you dodge a bullet. I have no love for my dealer’s service people, or the guy I started going to after dealer wouldn’t honor the battery replacement cost for the third (that’s right) battery in six years.
The damage for not catching a bad sensor? I won’t even tell you.
Verizon gave my elderly Father’s phone number to another person. No notice, nothing. We found out when someone called his house and a stranger answered and told them they just got the number. They requested the number, because, except for the area code it was the same as their previous phone number. After about 4 hours dealing with all kinds of customer service folks my brother gave up trying to get the number back. arrgghh.
I hate Macy’s. I have had bad service there on multiple occasions, have written and called the manager and never received so much as a form letter in return. I love Lord and Taylor. Love them. Love Amazon. Hate Best Buy. Bought an expensive electronic toothbrush a few weeks ago from them. I was offered in store pick up on Sat or free home delivery on Friday. Of course I choose home delivery. 5 days after the scheduled delivery date I got a notice the product was sold out and would not ship till the end of Jan. 2 hours later I was notified it had shipped. WTF??? I have ordered from them in the past and later told the product is unavalable. Very frustrating.
those christmas cards from chewy are actually written by hand not a machine…and a stamp is put on them and they are sent out first class mail instead of bulk.
OP here. Here’s the followup on my Verizon ordeal. As was advised both here and by Verizon support, I waited for my actual bill to come out. And as expected it was sky-high and a mess to figure out. Steam blowing out my ears, I once again called customer support. Much to my surprise, I didn’t need to escalate to a higher-up representative and got the current bill and monthly bill going forward lower than what I expected.
Now if Verizon can stop sending erroneous data usage emails…
I love the Home Depot in Marathon, FL. Absolutely everyone knows absolutely everything about where stuff is stocked, which type of tool is best, they are delightful about custom-cut pvc piping – every one of our zillion trips there was stellar (we were helping D get set up in a new place).
And I have to give props to ATT – just cancelled 2 lines with them (which I’ve had for about 8 years) since H wanted them moved to T-Mobile. I was ready for a fight, but told them I had made up my mind and wanted to keep a good relationship with them since they’re my carrier for my work phone. Amazing, gracious service. So much so that I asked to be connected to a manager so I could rave about my experience. Well done.
I had horrible online help from Apple. The first 3 techs or so had my phone offline, and supposedly “rebooting” for more than 24 hours. Finally found a good tech and got my phone back. My favorite bad tech was the one who abandoned my online chat!
My iPod froze in my car overnight and wouldn’t charge. I took it to the nearest Apple Store and waited in line as there were hundreds of customers ahead of me. Five minutes later a tech checked it and told me it would take a charge and directed me to a chair up front to wait for someone. My grandson found an iPad and played games while waiting. A few minutes later a nice woman took down my info and told me the iPod would need ten minutes of charging in their service room. So we left and visited a Best Buy store down the corridor.
When we returned the woman smiled when I came up and asked me if I wanted her to reinstall software and if it was okay to lose what I had on it. Since I only used it for music and had a library on ITunes I told her to go ahead. It worked and all I had to do was take it home and upload my songs again!
No charge, no hassles, everyone was helpful, got free advice from experts, and the entire process went like a well-oiled efficient machine. No wonder they have the largest space of all the phone providers in the entire mall.
