The lost art of customer service

Our local PO is great. I know all of the folks who work there… All really pleasant. Some faster than the others, but all are great. The mailman is a trooper, too. My Amazon stuff is not the easiest to deliver, but he manages fine. :slight_smile:

I really miss our UPS guy who retired after 37 years on our route. He knew where everyone lived and was cheerful and accurate at deliveries. The new folks hired to replace him are often lost and unable to figure out where to deliver to. Our PO is OK. One if the staff is nicer than the other but I don’t interact much with either. Our mail carriers seem to rotate a lot for some reason.

I ordered some items via phone yesterday and paid by credit card. They arrived today via priority mail from the Big Island. I’m delighted! I want to mail one off with a cookbook for a friend’s big 60th birthday party that will occur when I’m traveling and sadly I will miss. :(. I texted the guy, thanking him for the prompt delivery and he seemed quite pleased.

I ordered something for one of my kids on Amazon the other morning. It was delivered the SAME day. On a Sunday! For free!

Yes, because I placed a fairly big order, the seller waived tax and delivery fees. The items ordered are locally made and sold in-state by a small local business. It makes me happy to support small local businesses.

Live chat with Cox tonight came up with this statement from the agent: “This is something that is out of my control, tough you can watch HBO now.” He meant “though” rather than “tough.” At first I thought he was saying tough luck.

I called Intercontinental group of hotels to make a reservation. I got a computerized voice instead of a human being. I hate that. I hung up and called the hotel directly. I refuse to talk to a computer. If I didn’t need an actual person, I would have reserved online.

“One of our USPS carriers stopped by one day when I was outside with our dog and she gave our sweet girl a treat. We got to chatting and I told her that K was ill. Until the day our girl passed away, whoever delivered our mail (there’s a rotating group) put a treat in our mailbox.”

Maybe that’s why the pouch of dog treats I ordered got lost in the mail? :wink:

Our regular USPS mail carrier is great - she is efficient and thoughtful. However, she has off Mondays and every Monday we have a problem with our mail. There are several people who cover her route when she’s off work who throw packages, mis-deliver mail, stuff packages into the mail box so that they’re nearly impossible to remove and/or leave packages out in the rain when there’s a convenient covered location for them that even allows the mail carrier to remain in the truck and stay dry. Two supervisors at the local PO now recognize me from multiple trips to show them damaged packages and photos/video clips of misbehavior. Nothing ever changes.

A lot of people love to bash the USPS, but with for example priority mail I have found I get rapid delivery and the cost can’t be beat. Post offices themselves are a different matter, it all depends on who is running it, the local post office is run pretty well and the people there are nice and helpful, I had to deal with the post offfice in a nearby town that is pretty large, and the people working in the post office there fit the stereotype to a T, ill mannered, slow to work, you name it. A friend of mine worked for USPS for years, and said the person who was running that particular office was the root cause, that she saw the office as her personal domain, and having come up through the ranks, had the attitude like customer service didn’t matter because they basically had guaranteed jobs and the customers were the enemy…

I have to say having used Home Depot to do a number of jobs around my house, and have been really pleased with the quality of service. Earlier this year one of my furnaces died (in february) and I called them, had a guy out the next day from the contractor to give me an estimate for the different models they support (high end ones, not the garbage they sell on their website), and within 3 days I had the new furnace working, and when I had a small problem with it, a supervisor came out and fixed it the next day. Just did my roof, and again was pretty happy with the results, other than a somewhat clunky system that made it into three jobs (the roof, the gutters and the fascia were all different jobs), it went really well, and the company that did the work came when they said they would, started early in the morning, and finished the work in one day, cleaned up after themselves, and was done at a reasonable cost.

I also was pleasantly surprised by a local mason company, I needed some pointing done, and a pave walkway redone, guy came out the next day, gave me an estimate, I contracted with him this week, and will have the work done sometime early next week. It is nice to see someone hungry for work and actually returns calls, I called several other contractors people told me were great, and they didn’t even bother to return my calls (when I hear people moaning about small businesses getting shafted, there is a part of me that thinks a lot of them probably deserve what they get, they remind me of the hardware stores and such that complained and moaned when big box stores cut into their business, yet those stores were run by nasty, condescending idiots who acted as if they were doing you a favor…and open 8-4 monday to friday…).