The card has to be expired in order to be turned in for credit. So if it’s expired you take it with you to purchase the new pass, and turn it in. The person that was helping me didn’t know about the credit for expired cards, so I had to show them on their website and they had to get a supervisor, who said “of course” and credited it right away.
When can the Annual Senior Pass be exchanged for a Lifetime Senior Pass?
Save your passes, even if they are expired! The physical cards for the Senior-Annual Passes may be exchanged in person at any time for a Senior-Lifetime Pass at the following exchange rates:
1 Senior-Annual Pass plus $60 for Senior Lifetime Pass
2 Senior-Annual Passes plus $40 for Senior Lifetime Pass
3 Senior-Annual Passes plus $20 for Senior Lifetime Pass
4 Senior-Annual Passes plus $0 for Senior Lifetime Pass