<p>I am on the side of never buying Ikea again. I am good at putting stuff together, I do a lot of handyman stuff, can do woodworking and so forth, and quite honestly, they aren’t what they used to be. The instructions are of the generalized picture image type, that are a pain in the neck no matter what you order (I put together a screen room I got from Sam’s club a couple of years ago that is really nice and well made, but the instructions were horrible) from anyone…</p>
<p>That said, though, the last couple of things I bought from Ikea were crap and I had to do a lot of fabricating to get them together well. Holes were drilled wrong, the finish over the pressboard was already peeling, and a lot of parts were missing. On one piece (a bookshelf/shelf unit kind of thing), the side pieces were not the same size, one was shorter than the other, and since those were the pieces is rested on, was kind of leaning tower of Pisa.</p>
<p>The other problem with Ikea is things like the tables and beds are not standard sizes, which can make getting mattresses difficult, they are not using standard size for single/double, least they weren’t last time I looked at a bed there. </p>
<p>If I buy put it together stuff, I generally look for Sauder Wood working stuff. It is put together the way Ikea is, ie uses the locking cams and such, but the last couple of items I bought from them (a computer hutch and one for my stereo components) went to together well and has held up really well. Sometimes places like Target or Wal Mart or Sam’s club have some decent stuff as well</p>
<p>What is worse is that IME Ikea’s customer service stinks, they basically make all this big noise at being customer friendly and that has not been my experience. Trying to get missing parts, or getting stuff that was done wrong replaced was a hassle, when I talked to either the store of Ikea directly all I got was 'take it back to where you bought it, so they can inspect it"…which is ridiculous when you have wall units and such that are heavy, or where the Ikea is a fairly long drive. Other places asked me to send a picture of the item that was defective, which I was glad to do, but Ikea makes it difficult, probably figuring you will give up in frustration. </p>