Under FERPA the school CAN disclose information to parents if the parents claim the student as a tax dependent. They are considered adults in the eyes of the law and they have to want help. you can’t force them. Unless they show furtherance of harming themselves or another. And even then involuntary commitments are what? 72 hours? Who knows what kind of attempts were made to help this student. One of my advisees committed suicide last year. On campus. he never disclosed anything to anyone about what was going on, there were signs and we tried to get him into counseling and I spoke with his mother a few times but he would shrug it all off.