All I am saying is that if I went in with the thesis that most students are helped by the system, I am sure I could find just as many stories where students felt like they got good help, be it a referral, direct help, or something else. I truly am not arguing with you, nor am I saying the system was great the way it was. I am just saying that it is never surprising when these stories have only supporting examples. I am pleased that Tulane has in fact taken very tangible steps to improve awareness, communication, and services. I would sure hope so after the year this has been.