<p>My child was affected too. I have a problem with Lou Hirsh saying that he felt bad that a computer “blunder” caused pain to these children. Computers do not act on their own; they may perhaps do things unintended by programmers but it is still the programmers (ie humans) who are at fault. This shouldn’t be blamed on computers. Why not just say “We did not do a good job in this area and we are sorry”?</p>
<p>Also, the phone call to my child was a waste. It was awkward and only made her feel worse. Why did they feel the need to tell her in person she was rejected on the same day she would receive her letter? I don’t understand this.</p>