Here’s another story about a rude passenger. This time it’s on a Delta flight. Looks like she got what was coming to her.
I’d much prefer a baby any day over all the fake ESA animals on the planes. I’m glad the flight crew stuck together and booted the rude passenger–there is NO excuse for such repeated incivility!
Well, again was given the run-around by United’s check in counter when trying to check in to our flight. We were directed from one area to another and back, around in circles for about 1/2 an hour before we finally found a United agent who tried to help us while being mentored by a more experienced agent. It was painful and slow but they finally got it done. They really need to train their agents better and have more agents available if they require us to use them to check in medical equipment!
Well, here’s a lawsuit by a customer who had wheelchair taken from him when he was boarding, causing him to fall and suffer severe fractures:
I finally got an email from United Customer Service that in broken English says they are investigating the matter of my challenges checking in with supplemental oxygen, weeks after I brought the problem to their attention and sent a second email asking them what they plan to do to improve. 
Aaaaand she scored!!!
https://www.seattletimes.com/business/united-gives-10000-travel-voucher-to-bumped-passenger/
^So this is what you say to United if the above ever happens to you: “I have Twitter and I know how to use it!” and then immediately start tweeting… 
Well, got a follow up email apologizing and alerting us to other places to check in at SFO. They also indicated they “were not in violation,” which I didn’t say they were.
They told us kiosks were available.
I sent them a follow up, letting them know kiosks are NOT suitable for checking in with medical equipment per United’s policies, so the supervisor who sent the email is better informed. Sheesh!
I also sent him more info about missteps and suggested improvements.
They also will be sending H and me each $125 e-cert as an apology, applicable toward future travel.
Well, again I had unhelpful United ticket agents and again I had to beg them to check us in with my portable oxygen concentrator and give us luggage tag receipts AND a printed boarding pass. This time, it was at HNL airport for the 1st leg of our trip.
I sent an email to customer service about it and called the Disabilities desk and told them about the problems. I am concerned because instead of the issue improving, it is worsening and now a problem in not only SFO but now HNL as well (my home airport, which had always been fine before).
The United Premier Customer Service Supervisor seemed to be taking notes and be very interested in our experiences. She says we could always request a CRO—Complaint Resolution Officer anytime we have problems checking in but yes, all of their ticket agents ARE trained to handle all passengers with their medical issues and we should not have had to ask for our luggage receipt and our printed boarding pass.
Anyway, she says they will work to improve things and anyone can request a CRO if they have any problems.
They also sent H and me each a $150 e-cert for our bringing this issue to their attention.
Sorry you had to go through that.
I had cousins visiting recently, a couple. She travels more than he does. He doesn’t like flying and he’s a retired commercial pilot! He said, “too often they just don’t treat you well”.
A number of people I work with will only fly their own aircraft or jumpseat on their own company aircraft, they hate flying as a passenger so much. Personally, I am fine with it, particularly if I’m flying on Delta or Alaska, in first class and sipping wine. They treat you just fine when you’ve got a high frequent flier status. But I try to avoid the others, where I have no status.
We actually have status on United—usually silver but one year we were bumped up to gold. We are all still treated badly, as though we are inconveniences to be tolerated or worse.
United again! A few days ago, I saw a story about a United flight from Denver to North Dakota on which the flight attendant was drunk or high. She dropped the f bomb on the PA system and acted obnoxiously. I think she was arrested when the plane landed, but this could have been a very serious safety issue.
While it isn’t the main point of the story, the thing most odd about this story is that the “offending” passenger was allegedly forced to involuntarily take the seat of an interloper who had taken her reserved business class seat.
Oh dear lord. D and her new H just completed a flight from LAX to Bonn Germany. It was on United. The booking agent was an idiot, but since it’s company business D and H had no say in the matter.
So LAX-SFO-Heathrow- Köln. The last leg a United code share on a Lufthansa flight. Arrived in Köln, Guess what.- no luggage.
United says ‘not our problem, it’s LH’s because they are the terminating airline’. D says - true, but you can’t even prove that the luggage left either LAX, SFO or made it to LH at Heathrow. United: not our problem. D - we need basic supplies. United - okay, you can try to submit a claim, it will take 10 weeks but you probably won’t get anything since its LH’s problem. This goes on for a day and a half.
Magically, luggage shows up at hotel. It has been gone thru but there is no TSA notice. They had packed two bottles of whiskey to give as gifts. One is missing. The jacket in which it had been placed is inside out and crammed in a corner of the suitcase.
GRRRRRRRRRRR
But wait…there’s more. As per D…During the SFO-Heathrow flight a attendant dropped several meal trays on the lap of a passenger. They did not apologize nor offer a cleaning towel. When the passenger, who clearly was English limited, asked for a chicken meal they were told …those are not for coach, those meals are for business class. Funny thing, the stuff dropped in passengers lap - were chicken dinners.
@sherpa - I bet the seat poacher made up the odor story to get rid of her so he could be sure to have her seat. She was put on a plane later - did the odor problem magically vanish?
@dietz199 - what a terrible experience! Whoever had the business trip should complain to their company and ask for more flexibility in booking next time. It sounds like an exhausting itinerary too.
This story sounds funky. There is something more to it. It’s written as if some white guy just happened to choose her business class seat to sit in, wouldn’t move, and the flight attendant didn’t tell him to leave. That seems off, unless they both had seat assignments for the same seat, it would be clear. And then the same guy blocked her from sitting in a different seat, or the same seat? This story is poorly explained.
I wish they would kick habitual farters off the airplanes, however, by the time you figure them out, it’s too late. 
@dietz199, your stories are one of the many reasons why I avoid United. And have carryon bags only, whenever humanly possible…even if it’s a hassle.
Remember that the story is one side only, trying to get a settlement out of United.