Urgent help: school won't provide summer financial aid

An update: Financial Aid Director emailed me today saying that the office staff will be meeting to discuss the situation that has occurred over the past several months. I should hear back from the Director by next Friday.

Shortly after I received this email I got a very aggressive voicemail from the Financial Aid officer who was working on my case/aid package and also sent the cease and desist notice. He was outraged… said how I dare I disregard the cease and desist notice and continue to contact the office and that he would be reporting my for violating the notice, student conduct policies, and other things. He stated that there will be very serious consequences for my actions. He stated my misconduct justifies not receiving financial aid.

I’m just really confused at this point… the two responses don’t match up. The man who’s been handling my case seems to be taking things way too far and his voicemail doesn’t even make sense since I sent the email at the same time as the hard copy letter, which was before I got his cease and desist notice. I feel like this cannot be normal… but please someone correct me if I’m wrong or if there’s something I’m not considering.