@kelsmom, I’m glad you added your word of expertise.
Several people tried to tag you, but you must have missed it.
I found all this just so unusual and outrageous. Had never heard of a student being put off like this and repeatedly asked for documents that he already provided. I did not know what else could be done, his requests to speak to someone higher up were denied. He couldn’t go in person. So I suggested writing letters. Good thing the student also emailed the director, because after the letter was mailed the officer sent the cease-and desist notice.
I also couldn’t understand why the loans became due already.
OP attended fall 14 and then not spring 15. But last day of class of fall semester was probably Dec 20 or so and the loans should have had a 6 months grace period, I did not know that the Perkins was 9 months. And then OP applied for aid for summer in May I think.
But thankfully things seem to be rectified now and hopefully OP can finish this last semester without problems and get his degree.