I also wouldn’t have Frank complete my FAFSA, but neither would I have paid NCSA for any services.
Once you get your financial documents together, FAFSA should take 15 minutes to complete, especially if you choose DRT. Not many schools require FAFSA for merit aid, so I would double check that. Of course if your student wants to take out the annual Federal Direct Student Loan, you need to complete FAFSA.