<p>p.s. Now that I recall, something similar happened to my daughter the first time she tried to verify that her acceptance card and letter had been received. She knew her rep’s name but was told she couldn’t speak to him by phone at that time. She either asked, or was told, however, that she could email him and that the reps “preferred that.” The second time she called (to verify receipt of supplemental material), she must have gotten someone different, because that person put her call through, and the rep was very nice when she talked to him. So if the other options don’t work, you could ask for the rep’s email address so you can verify that your supplemental materials were received.</p>