We had a similar experience at Choate last year. We traveled east for visits but they were slow to open their calendar, so we had to assume that the date we needed would open up. It didn’t. In fact, we didn’t even get a response from the office when we asked about doing a self-guided tour so we just showed up. It didn’t go well. We couldn’t get into any buildings.
Choate also does not do in-person interviews. They say it is an equity thing, but we couldn’t help but think that they just didn’t want to meet the kids in person, and are hiding behind an excuse of equity.
Finally, we had an interviewer who was a new teacher (not an AO) who clearly didn’t want to be there and couldn’t answer any admissions questions.
Overall, it was the worst admissions experience of the 6 schools, and by a large margin. We didn’t complete the application.