<p>Can you believe that the CEO has NOT replied to my lengthy email?!!! [-X </p>
<p>Maybe you should have told him that this thread has gotten 1,800 views??</p>
<p>I’ve heard that social media sometimes gets better results. Express Scripts does have a twitter account for questions/complaints, Ask Express Scripts. You might try that. I never use twitter, but I had an old account since it was used to send messages about DS’s class trip several years ago. I sent a message to Barclay Card’s question account. I got a reply right away, asking me to private message my phone number. They called shortly afterward, but I missed the call. They are supposed to call back tomorrow. I hope they can solve the awful problem I’ve been trying to resolve for 9 months.</p>
<p>I will look them up on Twitter. I have been all over their FB page. It is pathetic. They post some PR pic of employees or an article about hypertension and it is followed by multiple comments from unhappy/furious customers.</p>
<p>Well, I got a call on my cell phone today from the “corporate office” of Express Scripts. Apparently the CEO got my letter and instructed someone to call me. The are VERY sorry for all of my trouble and the meds have been sent. It might have been the long laundry list of agencies that I mentioned I will complain to that got their attention. D got a message on her phone that the meds are on their way. See what they can do when the put their minds to it! =D> </p>
<p>I’m still filing the complaints. I read too many other peoples stories to let this slide.</p>
<p>This is probably off topic, but what I think soemtimes gets lost is the purpose of writing a prescription. Some see to feel it’s just a lot of paper shuffling, or a way to make a buck, but in truth, it is supposed to be the ongoing re assessment of risk and benefit of a prescription drug, and update and educate about a chronic illness. It can also be part of relationship, building communication, and trust. When patients don’t want to come in for refills, when I think they should, I sugfest it might be time to moce on to primary care. It would seem very difficult for me to facilitate the kind of trusting relationship I think we need if we only saw each other every six or twelve months. </p>
<p>I think a lot depends on what is being treated and how much communication there is between patient and healthcare professionals. I keep in touch with my pulmonologists via email, so they are more current on my than my internist I see 3 or more times a year. Ideally, I would see them more often than once a year or every few years (for my doc in Denver), but this has been working well for us over the past 14 years. </p>
<p>When we have a chronic condition and keep up on the latest Rx available and keep in touch with our docs on our symptoms, flares, and possible alternatives to treatment, it works well. When things change or we need more handholding, it is good for us to be seen more often when it is possible and feasible.</p>
<p>Agree, Shrinkwrap. My D was seeing a doctor in Maryland frequently and she was the one who prescribed the med. She deliberately wrote the script early so that my D would be all set while moving back to her home state and finding another doctor to treat her. It bothers me when everyone is doing what they are supposed to do EXCEPT for the pharmacy. I have seen a ton of stories from people on the internet about Express Scripts. They are horrific stories. Yesterday, on their facebook page a customer wrote that he has been getting the emails from ES that are intended for another customer. These emails contain the other man’s meds, etc. The poster called customer service to tell them and got a reply that it isn’t their fault that two people have the same email and that he should change his so that he won’t get the other man’s emails. WTH!!! That one just takes the cake.</p>
<p>EPTR, how did you get the CEO’s email? I have a problem (with a different company) and the call center is getting me nowhere.</p>
<p>You could just record your call like the guy in California did with Comcast, LasMa. That got fast action and big apologies.</p>
<p>I DESPISE Express Scripts. They almost always mess things up - used to send my husband’s meds to my daughter who was living in WI and stuff like that. I would call, the person on the phone would verify everyone’s addresses and phone numbers and swear it was all corrected, and then go through it all again when someone else needed meds.</p>
<p>The college my one daughter graduated from a year ago just forwarded a letter that was sent to me at the college address (thank goodness for uncommon last names and a really nice staff). The letter said they could not send my BP meds because I had not responded to their telephone messages requesting a mailing address verification. So I asked what number they’d been calling: my Alaska daughter, who can only use that phone when she flies down to Anchorage. THAT daughter hasn’t been on our insurance plan for two years, and the younger one’s been off for a year. </p>
<p>Once again the rep said it would be taken care off. I told him I’d remind him of that when I need a refill in three months. </p>
<p>That comcast story was priceless!! </p>
<p>I just got a call- I didnt recognize the # and it said “XXXXXX” on caller ID so I answered with my standard sweet, polite, sing-songy "is this a marketing call? The guy responded with “don’t you think thats an unusual way to answer the phone?” I said “well it depends on who it is”. He hung up. </p>
<p>OT, but to bounce off jym’s: I always get a kick out of the ones who call the church saying “I need to speak with the person who handles your electric bill”. OH REALLY??? You NEED to? I have to be nice, though, since I’m the pastor.</p>
<p>Similar to people calling Express Scripts or Comcast to complain, I called my DME (durable medical goods supplier) to report a bad experience with the sales agent (oh, excuse me “the respiratory specialist”). He got on the line and told me that since I am clergy, it was my “duty to forgive him”. Then I REALLY went ballistic. Forgive you, sure. But also hold you accountable for your lying to me about my insurance allowance and ordering policy</p>
<p>Lasma, I googled George Paz, CEO Express Scripts and this site came up. Try searching your CEO on it.</p>
<p><a href=“http://ceodetails.com/184-George-Paz.html”>http://ceodetails.com/184-George-Paz.html</a></p>
<p>Kkmama, your story is identical to some of the stuff that we put up with with Express Scripts. It is CONSTANT. My kids would call them to update their addresses and still, the scripts would go to the wrong address. Bumbling idiots.</p>
<p>EPTR, it looks like I may not need to; it appears the logjam may be breaking up. I did Google the guy today, and found lots of promotional stuff and press releases and articles, but no contact info (and of course absolutely zilch on the website). Finally on about page 8 of the search results I found some obscure government filing where he was listed as one of the officers, with phone and email. </p>
<p>I called and the woman who answered said, “I’m sorry, I don’t know who he is, but I get 3 or 4 calls a day for him.” </p>
<p>I did find something on the BBB website though, good information for future bureaucratic snags. They list the dreaded customer-DISservice number, and then there’s a link for alternate phone numbers. Two were listed. One just referred the caller back to the main number. The other, though, had the standard voicemail message that all of our cell phones have. Someone’s personal number? Hmmm.</p>
<p>Lasma, did you try that site that I linked? There is a search option on it. Another trick I use (and it sometimes works) is to find anyone at the company with an email. Look at the way they format the email. For instance first initial, last name, dot, company name, dot com. Then format the name that you want to reach the same way. We managed to get ahold of the CEO of AT&T that way and got IMMEDIATE action on a problem that seemed to be unsolvable by the service reps. >:P </p>