<p>Xiggi,</p>
<p>One blind spot folks who are in a position as yours as I’ve seen a similar pattern among many hardcore engineering/CS friends is being unable to conceive of how many ways endusers screw up their expensive computers or other electronics due to things ranging from deliberate anger/malice to sheer idiocy/carelessness. </p>
<p>As someone who’s worked with both corporate IT clients and home endusers, I’ve learned to be skeptical of most who say “they’ve were never abusive/careless with their computers”. The visual evidence is often more than enough to reveal such statements as little more than face-saving forms of forgetfulness at best.</p>