My D21 took AP Chemistry yesterday. Like others on this thread, she was able to submit the first question but the second question would not submit. The only thing that displayed on her screen was a message to submit for a retake. There was no message about escalation. I agree that the photos are time stamped to prove they were completed in the allotted time, and College Board should accept them. I emailed College Board and she emailed her Chem teacher, AP Coordinator and guidance counselor. GC responded, sorry you’ll need to retake. Chem teacher didn’t even reply, sadly, and no reply from CB either. College Board needs to be held accountable. They are reporting a 99% success rate, which appears to be completely erroneous.
@laineyw You have to call CB for “escalation” which basically means you are opening a case and they will try to resolve. What that means is anyone’s guess. But a case number seems to suggest they are keeping track of it internally.
As for the 99% success rate CB is reporting, we can’t know how many people have taken the tests and so it’s not possible to know. We can know many, many students have had issues (hence this thread, and the multiple news reports covering this), and even if it’s 10 kids total, CB owes them more than a retake for their efforts in these trying times.
GOOD LUCK to everyone gearing up for the CS test this afternoon!
Daughter just finished CS and was able to submit for the first problem and not for the second. I did take a video of the window and her trying to press the submit button several times while the clock ticked down so at least I have that proof.
She tried both to submit the document and a photo of the document. Neither worked.
@fencingmom
I am sorry to hear your DD had trouble submitting. As fewer students sit for that exam overall, I was hoping it would be one of the less troublesome ones.
DD WAS able to complete and submit both her CS pdf answers this afternoon. Alleluia! She did film herself taking the entire test and she took a screenshot of the congratulations/finished message at the end. Glad it is over. Hoping for a less nail-biting experience when she takes the SATs in September.
So this is what happened to my son when he took the Physics test yesterday. He was able to submit the first answer, but not the second. He said that when he hit “submit,” nothing happened; he hit the button multiple times, but nothing happened, then he got the message saying that his time had run out and that he had not submitted anything. Sounds like a common problem. He signed up to do the retake, but it would be great if there was some way College Board could see that they were trying to submit and or see what they submitted and accept that work.
@MorseLewis Exactly what happened to my daughter today.
Aside from her time which CB clearly doesn’t value, why should we think taking a retest is going to be any different? It’s just ludicrous. Thanks to @Groundwork2022 I now have a video of the faulty online platform, which I’d be happy to turn over to any news outlet.
Hi My son had the same issue for AP chemistry on thursday. he was able to submit response for first question but the submit button froze for the second one. We asked for a retest but feel it is not the solution as the problem is with college board servers. Hope they do something fair to these kids who are affected.
D20 had issues submitting the second question for Human Geo. Essentially her computer had a window saying “Submission is Still Uploading - Do not refresh or close this page or your submission will not be captured”. That window with the document twirling went on for four hours before she gave up and hit refresh. She requested the re-take after I sent a message to College Board asking what to do and got no reply. They responded yesterday asking if she was able to submit. I told them that we don’t know as she never got the window saying Unsuccessful submission or Successful submission so she requested a re-take. I also said that we hoped they would check to see if they did receive the second question prior to making the decision as she would rather not do the re-take if they got both answers. Today they asked for her name and ID and said they are researching. We doubt it went through but she would be so happy if it did. Yesterday she took AP Chem and thankfully she got everything submitted and got the success page. AP Stats next Friday (hopefully no issues again) and then the makeup on 6/1 and she will be done!
Seems I’m joining the chorus. DS took CS A and input/pasted his coded portion to Q1 but it wouldn’t let him input/paste his written portion - as he went a bit crazy trying the time ran out. We encouraged him to do Q2 at least for practice but clearly wasn’t in a good frame of mind. For Q1 he combined written and coding into one doc and then cut and pasted in 1 effort and that worked. Of course he’s appealing and now we get to have this hanging over head for several more weeks - plus anxiety over if it will work next time!
Please consider signing an online petition
I can’t put the link in here, due to CC rules, but it will be the first option if you google:
Let Students Re-Submit AP Work
Almost 15,000 signature as of today!
I completely agree that the CollegeBoard has not thoroughly thought of all possible outcomes of failure upon digital testing, but I do not think that a petition will make any difference. CollegeBoard has already collected millions in profit, despite being labeled a “nonprofit organization,” and it will not give these profits away in refunds because of a petition. Colleges will indefinitely understand that the AP exams are flawed; perhaps some will not even give acknowledgement for credit. All we can hope for is the retake sessions will be fine.
DD’s AP CSA teacher got an email from another kid in her class who was not able to submit his exam so the teacher was surveying the rest of the students to see if anyone else had issues. I suspect this is more widespread than “2%”.
Hopefully today’s exams went smoother, since CB had the weekend to regroup and look at the problems.
Since college board is now allowing people who had problems submitting to email in their answers, they should let the people who had trouble submitting last week to also email in their answers.
@Groundwork2022 College Board sent out an email that stated:
Exam went well today. No resolution yet for exams from last week. If they are providing an email this week for submission problems, that seems a round about way of admitting culpability (though of course they make it seem like they’re doing you a favor). In light of this, perhaps there’s hope for CB accepting time stamped images of student’s work from last week. It would be nice if CB would be an adult about this and issue an apology, a refund, and a remedy – all together.
Petition is over 20,000 now. I’m not a fan of petitions in general, but it didn’t take much time.
@nomood you were much more succinct 
@fencingmom haha :). I just hate college board’s attitude about this. Some schools have already gotten rid of AP classes and AP testing, more schools should get behind this trend.
The creation of the email submission route is a good idea for the June makeup - but it seems like they could have done this after the first day of regular testing this month.
The problem of the AP Language exams will be decidedly different: no written exam to submit.
Did anyone learn, or have, a student who had trouble submitting a Language exam?
D took her 5th AP test today and was fortunate enough not to have any submission issues. She still needs to submit an essay for AP Seminar by May 26. Does anyone have a student in seminar?
D20 took Physics and Calc BC, and could not upload 1 of the 2 questions for each test. She has Microeconomics and Macroeconomics this week and Is not a fan of the hassles she has had with the uploading process. 2 makeup tests is not what she had planned for the end of senior year! Praying it doesn’t turn out to be 4!
That said, her sister, D21, was able to upload the files for the APES test, although the 2nd question required her to try twice. But it got submitted and she took a picture of the Successful screen. She is my child with extreme test anxiety, so we are so relieved she doesn’t have to request a retake.