First of all, the only way that they could be reached or respond that I found, was FB messenger. They told me over and over that they were mailing out the refund, but of course they never did. Finally I called my credit card company and asked them to refund it. They didn’t even ask for the opportunity to reach out to the ACT, they’ve seen so many of these. They just refunded it all on the spot. I didn’t do it until after all the scores had been sent out, lest they refuse to send out the kid’s score, but I don’t see how they could get away with that. Frankly, I don’t see how they’re getting away with this, either.
Call your credit card company and have payment clawed back.