Unfortunately, not that easy. Read on if you want the details …
ACT insists you clarify the ORIGINAL test date purchased to get a refund. We bought numerous tests in 2020 and kept transferring credit from canceled tests to future test dates (and lost track of “original” test dates). That’s the data erased with site transition. After being denied for listing the wrong dates, I filled out another request checking every single date in 2020. Still denied with same blanket form letter as before.
Thanks again for the suggestion to contact my cc company. Downright wrong, but a solution.