Yeah, you don’t need to do that for the credit card claw back. Just find all your payments to ACT, call the credit card company, tell them that ACT is putting up impossible barriers to refunds, and that they’re effectively refusing refund for services that THEY cancelled. The credit card company will just refund it all to you.
BTW, before I did that, I FB messaged them that if they didn’t refund my money, I was going to go to the credit card company. That seemed to light a fire under them, and they promised to effect a refund within a few days. When they didn’t, I finally contacted the credit card company. I wouldn’t waste any more time with them.