<p>I’ve sent them three letters in the past month; none are replied. </p>
<p>Do they even check their e-mails?</p>
<p>That seems pretty strange. All I can think of are that summer hours are weird or that some staff turn-over is causing confusion (at least two of the admissions counselors have left or are leaving, so maybe there are email routing problems). But really, those are shots in the dark. At this point, I would definitely just resort to a phone call.</p>
<p>The good news is that in my experience, they do check and respond to their e-mails…very frequently and nicely! 
Sorry that you’re having trouble, but good luck getting through. </p>
<p>Depending on the nature of your question, you could try posting it here, as well.</p>