<p>seriously, call the undergrad office and if u have the misfortune of speaking to the woman with an accent you will understand,.</p>
<p>I think it’s great that we have somebody on the phone who has an accent (if you mean to imply that her accent is the cause of your “misfortune”). You should take an equal share of the “burden” in trying to understand her and not let the burden fall solely on her to try to make herself understandable to you.</p>