<p>I accepted my offer from McGill. I paid the $60 registration fee and the $400 down payment. So at the least I would expect some answers to any questions I might have about scholarships, financial aid, accommodation, etc. Now I know that most of this is available online and yes, I’ve read it all, but I had a few specific questions pertaining to my individual situation (is that so wrong?). </p>
<p>So I call up Service Point … wow. I’m not going to type out the entire conversation, but long story short, this lady did <em>not</em> like me and would not allow me to ask the specific questions I wanted to ask. Really snappy and just not willing to listen. She ended the conversation with “yeah, bonjour” <em>phone slammed down</em> … what am I supposed to make of that? And before anyone brings it up, yes I did say bonjour to her at the start before saying hello to indicate English. Maybe she was just having a bad day.</p>
<p>Next I call the financial aid department at McGill. I ask them my question about financial aid and they direct me to Service Point. No way I’m calling them again, so I kindly explained the previous encounter and they put me through to some other number. Next number (no idea what department this is, the person just answered hello without indicating) … she ends up putting me through to “account services.” The woman at account services is bewildered that I was put through to her to ask a question about financial aid, but she turned out to be really helpful and gave me the answers I needed, but again, she doesn’t even deal with financial aid.</p>
<p>I must stress that my questions were not generalities, and I don’t understand why I need to feel guilty about utilizing the support lines they provide.</p>
all the best!</p>