My son has been a tour guide at his LAC for the past three years. The guides are trained, mostly by more senior guides, but they are not constrained about what they can say in response to questions or required to stay “on script”. I think he appreciates it if the families he is touring with ask questions, talk about the students’ interests, etc., as it enables him to provide a more interesting (even for him) tour rather than just doing a standard spiel. He also does a lot of customized tours focusing on the arts or athletic facilities - if your student has specific interests, it’s always worth asking the admissions office if they can do something like this.
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