Yesterday, AT&T cell network was disrupted and today t-mobile is (no service for an extended period of time). It’s very troubling and the workers for the companies don’t have an explanation. There’s just no service unless you connect via WiFi. We are T-Mobile and I read about AT&T yesterday—widely separated cities all over US.
Apple confirmed it’s a carrier issue, not an iPhone issue (H’s OnePlus 5 Phone is having issues so I was pretty sure it is network anyway). We are going to talk with T-Mobile since we are near it anyway.
Ok, T-Mobile confirmed is just a local statewide issue—there was a fire that burned a cable for T-Mobile so it took out our state’s T-Mobile network. Thus it’s a much smaller problem than the AT&T network one yesterday.
Hmmm… we are on ATT and did not notice any disruptions.
ATT was having serious issues all over the mainland yesterday with no calling service available to many customers. it didn’t affect me, but a lot of people went hours without being able to place calls.
DH and I both had this problem yesterday. Texting and internet was fine. Just calling was affected. Wouldn’t have known we had the problem except that he tried to call me. Calls just kept ending as soon as we dialed. We do not have iPhones.
I had some of the same issues with call dropping as soon as I dialed but they resolved when I rebooted my phone.
We rebooted multiple times over a few hours. The initial reboots did not solve the problems. Rebooting did work eventually though.
OK, service has been restored for us in HI on T-Mobile. It’s concerning to me that just ONE fire and ONE line being burned disrupts so many different things throughout the ENTIRE state! My husband, whose career was computers and telephones and tech said there are SUPPOSED to be at least two lines so that if one goes down there is at least one backup, but of course when budgets are tight (as is commonly the case), the backup is deferred, sometimes re-deferred.
I’m glad our service was not disrupted too long, just some hours. It makes you realize just how much you rely upon your phone to be used to make calls, text and for data!
We’re all on AT&T. Mr R & I have androids and had no problems. Roommate has an iphone and was down for quite a while.
My son, his gf and best friend are visiting Hawaii now. His friend posted the other day that he had no access on T-Mobile. He posted using my son’s Verizon phone.
Weird–I generally have no problems with T-Mobile and have had it for most of the past 15 years or more (in between I’ve had all the other carriers–Sprint, Verizon & AT&T). Other than the weird brief outage, it’s been pretty reliable. Perhaps they are having trouble in some of the “dead spots” that are especially in some of the more remote locations in the state.
I had problems with AT&T (on the day of the big outage) and ended up spending an hour on chat support with them to get my service restored. I think there was a dual problem-- something interrupted service to multiple towers throughout the country, and then after service was restored, phones that had been cut off were not reconnecting. (They kept doing things on their end and asking me to reboot my phone and eventually bumped me up to a higher level tech who also did something and asked me to reboot – and then it worked). They are going to give me some sort of credit on my bill (I don’t know how much, I didn’t ask for any specific amount – it was only a few hours, so I didn’t really care if they gave the credit or not)
Mine was corrected after one re-boot. D2 had to re-boot hers 3 times, and DH had no disruption whatsoever.
Weird.
I had to reboot my phone and we only lost service for a few hours. Since I pay $1/day/line, I am fine with not getting back any credit for the short disruption.
The power company is trying to figure out the cause of the “rubbish” fire under the freeway viaduct that caused the outage, near homeless encampment, hmmm I can’t imagine. The transit folks are fencing in the area and putting security there (where they’ll be storing things), so it should be better protected in the future.