<p>Having a hard time with Verizon on this, and you folks are such a source of wisdom so I’ll ask here since this sort of pertains to college life…</p>
<p>Son (who will be leaving in 2 weeks for freshman year) is having issues with cell phone texts not getting through or not being received. </p>
<p>He is finding that if the friend is in the Verizon network, the messages get through, but not if he’s trying to text someone outside in another plan.</p>
<p>I’ve googled around and this seems to be happening to folks - not only in Verizon - and I’m wondering anyone has experienced this and found a fix? We’re being told to reboot the phone and update the roaming stuff - basic check your phone stuff - but I’m not ready to talk with him about getting a new phone - not now because I know it’ll be a month and then the new phone will be (you pick) - dropped, stolen, dunked in coca cola, washed…</p>
<p>So. Anyone heard of this? Anyone know what’s a fix?</p>
<p>We had this problem with D’s phone. She got a new phone and switched from Verizon to AT&T. Texts worked except with other Verizon customers. We thought it was a phone problem (iphone), then an AT&T problem. Finally, after many frustrating calls, we discovered that Verizon had never closed her account. So, even though everyone said it was impossible, her phone number was open under both AT&T and Verizon. I still don’t understand the mechanics of why that meant texting didn’t work with Verizon customers, however, as soon as we finally had her closed on Verizon, she received all her texts. (And closing the Verizon account required a three-way call, including me, an AT&T rep, and a Verizon rep.) </p>
<p>I doubt that is your problem, because it is so bizarre, but I am putting it out there. The lesson learned is PERSISTANCE.</p>
<p>We have Verizon and each of us can send and receive texts out of network. I have always had good luck with Verizon techs. on the phone. But if I did get someone who did not know the answer to the problem, I would call back and speak to another tech. So I would try calling back.</p>
<p>And as for the new phone thing - my S was very hard on phones when he was in high school. He killed them with all the elements - earth, water, and fire (yes, it fell out of his pocket unknowingly into a bonfire.) Since he started college, he has not killed one yet. I’m not sure if he learned to be more careful, they are building phones that are tougher, or he protects it better because he needs his connectivity, but it is much better now. Hopefully, it will be that way for your son!</p>
<p>My AT&T phone was struggling with texts last week, I could send them but couldn’t receive any, but when I turned it off and back on it fixed it. I never turn off my phone so I didn’t know. >.<</p>
<p>This morning a new symptom set was reported to me - some messages were being sent twice and some pictures could not be opened. With this new info I called Verizon again and reported that we had done all the phone checking stuff and it was probably something with the account. Turns out that when I updated our service to allow unlimited texting (prepping for himself going off to school), something was not set properly (Verizon’s end) with the account. Service rep updated it and apologized and here’s crossing fingers and toes hoping it is now fixed.</p>