@TV4caster…does she have a friend at school who would be willing to go see the professor in question and explain her circumstances and request? When my kids were students at UVa and had similar circumstances, an in person meeting with the professor (or the academic dean) always produced the desired result. I share your frustration trying to deal with a faceless computer system. I’m sure she’ll get the classes she needs/wants…unlike SIS, the professors are human and will understand the circumstances.