Computer died after installing an HPphotosmart printer.

Parent Cafe
1

<p>Has anyone else had this problem?
H installed the printer, and it was working fine.
About bedtime, the computer starts demanding the correct version of windows disk. (looks like it was trying to reload the printer software).</p>

<p>I couldn’t get the message to go away, so in a fit, I rebooted the computer. Except nothing happens. the pretty blue light goes on, but the computer ain’t thinking.</p>

<p>I’m kind of distracted with some other issues today, so can anyone tell me if I am missing the obvious? H has a bad cold and isn’t up to dealing with this right now. Besides, it crashed on my watch, so I feel like I should fix it.</p>

2

<p>you disconnected the printer before rebooting, right??</p>

3

<p>Have you tried disconnecting the printer, and then turning all the power off to the computer. Wait 2 minutes and restart?</p>

4

<p>OMG, you guys are brilliant. I am so thrilled and thankful.</p>

<p>Now that I have disconnected the printer and it boots up (thank you a thousand times), what do you suggest next?</p>

5

<p>Go to Add/Remove programs and remove any of the HP printer software you might have installed and reboot.</p>

<p>Then, install the printer software and printer again but pay close attention to the instructions including the part where it says exactly WHEN to connect the printer cable to the computer.</p>

6

<p>Yes, ucsd<em>ucla</em>dad has the trick…the part where it says exactly WHEN to connect the printer cable to the computer.</p>

<p>For some unknown (to me) you usually have to install the software first, and somewhere down the line you connect the hardware. This happened to me with a character recognition scanner.</p>

7

<p>Thanks, I will be out of town for a couple days, but will try the reinstall when I get back. </p>

<p>My husband was suitably impressed when he saw that the computer was up again! He will be in awe if I can get the printer to work. Many thanks.</p>