<p>But that’s not the truth, and we all (and you know it). You did indeed receive the computer AND a credit for the payment. Dishonesty never pays off.</p>
<p>The company will likely re-charge you since you never cancelled the order. Your charge company may not be all that anxious to retain you as a customer if it appears you are trying to “pull a fast one” on its merchants.</p>
<p>It would be simpler for all concerned if you would just contact the merchant & ask them for their preferred method of shipping the merchandise back to them, preferably with them paying postage (tho I could understand it if they feel you should pay postage since you never cancelled the order).</p>
<p>“But that’s not the truth, and we all (and you know it). You did indeed receive the computer AND a credit for the payment. Dishonesty never pays off.”</p>
<p>Who was I dishonest to? Did you read the original post? I placed my order. I waited around a week and a half. I e-mailed the company. I received no response. What was I supposed to do? </p>
<p>I decided to then file a chargeback with my credit card company. They reversed the charge. I finally received a response sometime after that. The computer company said I was being impatient. Imagaine that!</p>
<p>A week or so after that i received the computer. Who was I dishonest to?</p>
<p>"The company will likely re-charge you since you never cancelled the order. Your charge company may not be all that anxious to retain you as a customer if it appears you are trying to “pull a fast one” on its merchants.</p>
<p>It would be simpler for all concerned if you would just contact the merchant & ask them for their preferred method of shipping the merchandise back to them, preferably with them paying postage (tho I could understand it if they feel you should pay postage since you never cancelled the order)."</p>
<p>It seems like you also didn’t read the original post. I didn’t “pull a fast one” on anybody. I didn’t receive the computer and then filed a chargeback. </p>
<p>You think I should contact the company who provided bad customer service and fix their mistake?</p>
<p>When a chargeback if filed, it is between the merchant and the credit card company. I was not supposed to cancel the order. The computer company got a letter from the credit card company and they had around 14 days to show that they shipped the merchandise (which at the time they didn’t). Apparently, the computer company ignored the letter, which I am not surpised considering their lack of customer service.</p>
<p>It sounds like you’ve already made up your mind & just want to have reinforcement for your choice. You won’t get it from me & I won’t be surprised if you have consequences that you find rather unpleasant. Your original post was duly read – it still doesn’t give you the right to rip off the company, no matter how you try to dress it up.</p>
<p>Companies do screw up and Dell is in the middle of huge numbers of layoffs. There are errors in accounting systems as there are errors elsewhere and it may very well be that this never gets caught.</p>
<p>I worked for a large computer company many years ago that accidently double-shipped hardware (this was when computers were hundreds of thousands of dollars for timesharing systems) but we didn’t know who we double-shipped it to. So we sent a letter to our customers asking them to return double-shipments. I’m sure that there were customers that kept the double-shipment.</p>
<p>The dishonesty is in keeping something that belongs to someone else.</p>
<p>A survey on teenagers and college students on this case would probably be revealing and disappointing.</p>
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<p>Or from me – or from the vast majority of parents posting on CC, I suspect. You have clearly made up your mind, but the fact that you’re looking for affirmation tells me you know it’s wrong. Lousy customer service does NOT justify stealing.</p>
<p>If a computer company was shipping a computer to somebody else, and erroneously shipped it to you, would you keep it? If you found somebody’s wallet on the ground, would you keep it? These, as well as what you are planning to do, are all sleazy behavior. You obviously know that, which is why you are making lame excuses about their crummy service, etc. Return the computer, and regain moral superiority over the computer company. Right now, you are sleazier than they are.</p>
<p>Poor lo’ 100, pretending he doesn’t understand. Doing the chargeback when you hadn’t received computer wasn’t pulling a fast one. NOt cancelling with computer company was. After chargeback, you received computer. At that point you no longer were entitled to the chargeback. You should have called the cc company and told them you had now received mdse, and to re-charge you for it- or else you could have returned mdse.</p>
<p>As the owner of a company that does a LOT of business over the internet, I will say that if the card was charged over the internet and then cancelled, and the customer did NOT sign for the item (it was sent “signature required”), the company is SOL with regard to the payment for that item. In this case, the credit card company cancellation (which the company does not receive for several weeks after it’s made) complicates matters further, in that it shouldn’t have been shipped. </p>
<p>The company made a commitment to deliver the goods and didn’t provide a way to cancel the order if they didn’t fulfill that commitment.</p>
<p>To some extent I’m slightly on '100’s side here, in that this company sounds–from his description–completely lame-brained. </p>
<p>However, morally and ethically, send the thing back… and be aware that that credit card will have been marked as fraudulent, as soon as you failed to refuse delivery on something you’d charged back.</p>
<p>
True story. I collect sports memorabelia and buy and sell stuff on eBay … typically this happens in spurts. One day I get an email from NiceGuy13 … someone I sold something to awhile back but had not done business with since… Why did he send me an email? … he proactively wrote to tell me he received an item from me that he did not purchased and he guessed I had sent to the wrong address. He was right and I asked him to return it to me and let me know how much the postage was. He suggested instead I give him the correct address and he would send the package directly to the correct address so my customer would get his package quicker (and he refused being refunded for the postage). He could have easily kept the package and/or he could have complained about the hassle of helping out. I’m going to take a wild guess … football100 is not the same guy as NiceGuy13 … just a guess</p>
<p>Buddy, it’s like this. Many (MANY) businesses are shorthanded right now (perhaps you’ve heard that the economy is in the dumpster, and that hundreds of thousands are losing their jobs). Perhaps (just perhaps) the company you ordered the computer from is one such company (shorthanded due to forced layoffs), and those that are working are doing the jobs of 2, 3, 4 or even more. I don’t think that waiting a week and a half before firing off a charge back is reasonable. I agree with the computer company, you were impatient.</p>
<p>Whatever. You’re a thief and everyone on this thread knows it.</p>
<p>I remember this from your discussion thread on college life, where you wrote</p>
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<p>It looks like you are interested in business. You might want to watch “Enron: The Smartest Guys in the Room”.</p>
<p>At the time you did the chargeback, I agree you were impatient, but I also agree you were not dishonest. Things changed later, however, when you received the mdse- you then had 2 choices to remain honest. Ask to be re-charged for the mdse now received, or return the mdse. To keep items you ordered without paying for them isn’t honest.
Even if: The computer company was rude, they are inefficient, you feel they deserve to close up, even if you might get away with it. To keep items you ordered without paying for them isn’t honest.</p>
<p>If this company is as inefficient as you say you might very well get away with it, but that doesn’t make it honest.</p>
<p>Op- your behaviour and attitude is disgusting, you are a thief, plain and simple. I guess you belong on Wall St</p>
<p>On Wall St, flying private jets to beg Washington for your tax money, and likely getting it (ok, even if I’m meshing GM and the financial sector here). Thievery pays–ask Richard Fuld.</p>
<p>Thank you for all of your comments.</p>
<p>I never needed any affirmation from anybody. The whole point of these thread is asking other people what they would have done. Some people on here agree with me and some don’t. When you have a business, you have to understand that the customer comes first and is always right. A company telling me that I was impatient is wrong (even if I was patient). The company should of stepped up and apologized for the delay and offered some sort of compensation so I could return as a future customer. Instead they called me impatient and said that they didn’t know when the computer was going to ship. This was after I filed a chargeback. Their horribed customer service cost them $1,500. </p>
<p>I do not feel sorry for companies with horrible customer service and who are disorganized. The computer made a mistake my shipping me the computer after I recieved a refund. That is not my mistake, that is their mistake.</p>
<p>A few years ago I ordered my custom built HP computer. I got an estimated ship date about 10 days out from when I placed my order. A few days later I got an email about a delay. They offered me the option of canceling my order or a 10% discount. I took the discount. Computer came about 3 days after the ‘promised’ date, delivered free by Fedex at 6pm on a Saturday. </p>
<p>I am a loyal HP customer.</p>
<p>Honestly, if they’re incompetent enough to not notice that they’re shipping out free computers, I think they don’t deserve to have them. But don’t be surprised if they notice in 6 months time</p>
<p>I’m going to straddle the fence on this one and say there are times when no matter what you do as a reasonable, responsible customer, the company through their own ineffifciencies, lack of training or supervision, or just plain ignorance or arrogance will do everything in their power to thwart or ignore your efforts.</p>
<p>Personal case in point, I ordered a low end instrument case from an ebay seller to serve as a temporary (non-transport) home for a fairly valuable string instrument. The case was about $100 after shipment. The vendor sent the package a week late, and it contained a poor quality import violin, which they offered for $199.</p>
<p>Over the space of a month,I contacted the seller via email 3 times. NO response. I called their toll free number four times. No one ever answered the phone. I sent a certified letter to the company address. I received proof of delivery, but got no response to my letter. I called my credit card company, explained the issue, and got a chargeback for the incorrect merchandise. I also posted negative feedback to the seller’s ebay feedback.</p>
<p>Sixty days after the feedback was posted, I get a request from ebay that the seller wanted to go to arbitration to resolve the situation and remove the negative feedback. I agreed. Seller (owner of the company) would not acknowledge his original shipping error, would not reship the original merchandise ordered, DID NOT want his erroneous shipment returned. He wanted me to keep the “vile-in” and remove my negative feedback so as not to tarnish his rep.</p>
<p>I offered to change the feedback from negative to neutral IF he shipped the case I wanted, and authorize a prepaid return for the erroneous shipment. He refused. He never got paid, I never got the merchandise ordered, the feedback remained as negative. The only benefit is that this very low quality “vilein” got donated to our local low-income after school music program. </p>
<p>This man had no sense of how to run a business. He deserved NOT to be paid. He deserved the negative feedback that was posted.</p>
<p>If I visit a mom and pop type deli during a busy lunch hour, and the staff hands me more change than I’m due, I will hand it back to them. On the same token, if their teenage son is too busy talking on his cellphone while I wait as the only customer to pick up the evening paper and he hands me the wrong change, I say thank you and smile.</p>
<p>My time is money. So are phone calls, certified mail fees. Let’s call it a frustration fee.</p>
<p>There is no reason to reward incompetence and stupidity.</p>