Critique Essay Please

Test Preparation
1

<p>** Assignment: Write problem/solution essay about foreign objects in chips.
Please select which version is better and help me critique. Thanks, Due Wednesday :slight_smile: **</p>

<p>[t][right alignment]Michael Pham
[t][right alignment]2001 Alleghany Street
[t][right alignment]Charlotte, NC 28208</p>

<p>Frito-Lay Inc.
Plano, TX 75024-4099</p>

<p>To Whom It May Concern:</p>

<p>On Tuesday, November 30, 2004, I purchased a twenty-four-count variety sack of your product from a Harris Teeter Store located in Charlotte, NC. In two of the individual packages there were foreign objects, a spring from a pen and a row of staples.</p>

<p>I am dismayed at this oversight in your package. Your company prides itself on “guaranteed freshness” and the highest quality. I am a loyal customer to the Frito-Lay Company, and I hope this problem will be remedied quickly.</p>

<p>I would feel reassured about purchasing goods from your company in the future, if I received a refund for the chips. The purchase cost $9.17, and I will attach a copy of the receipt as proof for the amount paid. </p>

<p>Alternative solutions to the refund proposal could be a delivery of free Frito-Lay Chips for a year or a written letter of formal apology. Any of these resolutions would satisfy my disappointment. It would show that your company cares about keeping customers happy and that your business takes actions for making mistakes. It would be helpful if your company resolved this matter in a quick manner, instead of waiting for a long period of time.</p>

<p>Frito-Lay Incorporation would benefit by making me content. I could tell the media of the generous deed that your company did after seeing the packaging mistake that had escaped out to the market. Consumers would be amazed at the steps Frito-Lay Inc. takes to assist buyers. Therefore, profits would not be lost from this situation.</p>

<p>Thank you for taking a moment to assist a faithful customer. I can be contacted each day of the week during the evening hours at <a href="mailto:huhs@aol.com">huhs@aol.com</a> or (980) 343 - 6007. </p>

<p>Best Regards,</p>

<p>Michael Pham</p>

2

<p>Michael Pham
2001 Alleghany Street
Charlotte, NC 28208</p>

<p>Frito-Lay Inc.
Plano, TX 75024-4099</p>

<p>To Whom It May Concern:</p>

<p>On Tuesday, November 30, 2004, I purchased a twenty-four-count variety sack of your product from a Harris Teeter Store located in Charlotte, NC. In two of the individual packages there were foreign objects, a spring from a pen and a row of staples.</p>

<p>I am dismayed at this oversight in your package. Your company prides itself on “guaranteed freshness” and the highest quality. I am a loyal customer to the Frito-Lay Company, and I hope this problem will be remedied quickly.</p>

<p>This situation could be resolved if a quality assurance program were implemented to ensure that packaging mistakes did not occur. In order to make sure bags were not tampered with, Frito-Lay Inc. could hire several inspectors to make sure none of the bags were open. Furthermore, scanning devices could be put at the end of the assembly line to examine the bags for possible foreign objects that may have not been seen. When these processes were completed, employees could secure the chips in a box wrapped with tape so the bags would not become damaged during shipment. </p>

<p>Another solution for this problem would be to instill pride in employees for delivering the best product he/she can, by offering incentives to make sure these kinds of accidents do not happen. Frito-Lay Inc. could employ an award program that gave certain employees pay raises, better health coverage, and more vacation time when they worked hard. This would ensure that employees look forward to the job they do, and take the extra precautions to produce chips with high quality. </p>

<p>These solutions would make the situation better because it would show that your company cares about keeping customers happy and that your business takes actions for making mistakes. It would be helpful if your company resolved this matter in a quick manner to let customers know you are aware of the problem.</p>

<p>Frito-Lay Incorporation would benefit by making sure that packages did not have flaws in them. Customers would continue being loyal to the company and purchasing boxes of chips yearly. Consumers would be amazed at the steps Frito-Lay Inc. takes to assist buyers. Therefore, profits would not be lost from this situation.</p>

<p>Thank you for taking a moment to assist a faithful customer. I can be contacted each day of the week during the evening hours at <a href="mailto:huhs@aol.com">huhs@aol.com</a> or (980) 343 - 6007. </p>

<p>Best Regards,</p>

<p>Michael Pham</p>

3

<p>i read it, but i didn’t read anything about u want money from them!! ask them for 2million so u won’t sue them, that’s my advice</p>

4

<p>bump… lol newby, we have to keep our essay with a positive connotation</p>

5

<p>I didn’t, and she like mine. I said they should transport their chips in armored trucks, so they don’t get tampered with.</p>

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<p>Not very smart w/ your phone number</p>

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<p>Blah… its not my phone number lol</p>

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<p>

</p>

<p>You haven’t written yours yet, what are you talking about?? Lol remember at tutorials, your idea would cost too much money :)</p>

<p>… I bet you’ll be in CS typing your paper up and then come back later and say “well I wrote it 2 blocks b4 class so obviously its full of errors”</p>

<p>Remember to use spell check :)</p>

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<p>Actually, I wrote it during lunch, than printed it out after school/extensivley checked for errors, and gave it to her. I think I am on her good side now too :)</p>

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<p>No more RADICAL ideas … and wear a DUKE jacket to school one day… She LOVES that school</p>