<p>Ditto Southwest. Add Alamo Car Rental (when you can get a live customer service person). Recently I drove off the lot in the wrong size car, and the attendant at the exit didn’t point out that the car didn’t match the contract (I can’t tell a compact SUV from a regular one). When I returned the car the difference in price was astronomical. I called customer service and they refunded the difference. So: lousy on-site service (why didn’t they tell me?) but great phone customer service.</p>
<p>Ditto LL Bean, in fact, I called them today. I am not a big customer, but I make a nice sized purchase once per year. I had a coupon and used it for a small purchase. The item I ordered is being discontinued. I received a letter of apology, and then a check for the full value of their coupon. I was unsure whether the check was for the coupon value or a refund for the amount that I paid for the item. They answered immediately, looked up the information, and I got a polite and prompt response with one toll free call.</p>
<p>Everyone at Northwestern University has been extremely helpful to us.</p>
<p>ditto LLBean, Land’s End and Southwest.</p>
<p>Alamo–not so much, but Enterprise always upgrades us for no extra charge.</p>
<p>it’s interesting how everyone says the same companies over and over for good and the same over and over for bad.</p>
<p>another vote for T-mobile. I want whatever happy pills their people are taking :-)</p>
<p>American Express. When my mother died last year I had to call and cancel all her credit and store charge cards. While most of the companies were fine to deal with (except Verizon!), Amex had a special person who dealt with these issues and was extremely kind and understanding. Plus they sent me a refund I didn’t even realize my mother was owed.</p>
<p>I’m amused by the AT&T votes - I could put them on both threads. We’re in the process of changing over from old AT&T (pre-Cingular) to new AT&T on a family plan with a corporate discount - pretty complicated - and so far I’ve talked to 11 different reps in four different departments. At this point I’ve decided 50% are really great and 50% are clueless. We’re going to activate the new SIM cards this weekend - I already know I have to call rep #12 to confirm it all worked - and have already decided if he/she seems confused I’ll just hang up and redial til I get a good one!</p>
<p>USAA
Land’s End
Coleman (the camping goods dept)
Novell (back in the day)</p>
<p>I’ll add Vanguard. Knowledgeable folks, no BS, I can always getmy questions answered on the first call. John Bogle knew what he was doing. </p>
<p>(Disclaimer: I worked there in my first job out of college! They also hire liberal arts folks who are ready to dive right in…)</p>
<p>I love Lands End service. I don’t like the quality since Sears took over. I actually returned an electric blanket three times. 1st time was soft but the wires were very thick. Next -ordered King received double, then the King stopped working. Each time they are soooooooo nice.</p>
<p>Before even reading the responses I would have answered with LLBean and Lands End…!</p>
<p>I think LL Bean is wonderful to deal with, both in speaking to people there and in their order fulfillment and product quality. I recently placed a large order there and received one basket in the wrong size. I called there at 1 AM and spoke to customer service. They have customer service 24-7!</p>
<p>Absolutely Lands End and LL Bean!! Even though I usually order online, any time I have to call the issue is ALWAYS resolved easily and politely, and the reps are in this country! 
(Agree w/ the previous comment about Lands End quality going downhill since Sears took over, though.)</p>