<p>I just received a letter about my student loans (being sold to US dept of education) and thought I would share some excerpts:</p>
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<p>These are directly quoted sentences from the letter (picture me going “huh?”). I am thinking of highlighting the above excerpts in the letter, returning it to the CEO of the bank, and asking for a job proofreading their mail. That would help pay my student loans off.</p>
<p>swimcatsmom, are you sure that’s not a letter from a Nigerian bank? ;)</p>
<p>Could be, but they’re not offering me money in exchange for my account details. At least I don’t think so. Couldn’t understand most of it.</p>
<p>It appears to be a computer-generated form letter with a few programming errors in it.</p>
<p>They have computer generated letters? Boy, I am out of touch. Guess humans do still have their uses - proofreading being one perhaps.</p>
<p>The feds said the selected servicers are going to give great service & be amazingly responsive to customer needs … so you might want to send them a note asking them to please assist their customers by proofreading their communications!</p>
<p>“Your loan(s) sold was for academic year 009-10, a, and, includes the following:”</p>
<p>Someone was really lazy and programmed it assuming that year was a single-digit. If it were 2008-9, it would have come out correctly with six digits from the right. Instead, the result was 2009-10 which is an extra digit so there was a truncation on the left. Doing the loan(s) thing is really cheesy too. Just put a little control logic in for more than one.</p>
<p>swimcatsmom, most letters you receive from places are computer generated letters. They have been doing this for years. I work for an insurance company. Our standard letters that get mailed out like that are usually for like premium statements and such. However when we “manually type up a letter” we have programs that are basically for making form letters. Our old software at work ran on DOS and we would just take a pre-made letter and fill in the blanks with whatver data was specific to the customer…However all of the letters that we did had an actual person filling in that information, and we could manualy edit them, that way we didn’t wind up with funky things like that. We FINALLY upgraded from the dos version to a MS Word version about three or four years ago, haha! Same concept though.</p>