<p>I bought DD a down comforter for her dorm a year ago. It was the “top of the line” from BB&B, originally $500, marked down to $250, then with the 20% coupon, it was only $200. After much discussion, we agreed that because it was a “better” comforter, why not get the full/queen size, assuming it would last many many years past her dorm bed of twin X-long! Well she started complaining of it last year of all the feathers sinking to the sides of the comforter that hung off the bed. I was under the impression that it had those baffle things that held feathers in place. She now has been at school for a couple of weeks, and after getting it out of storage, and trying to shake it back into place, she says she has just material with basically no feathers on top of her!</p>
<p>I have already purchased her a twin x-long comforter that will arrive tommorrow. I am wondering what is my recourse with BB&B with this down comforter? Can I return it, exchange it for other merchandise? I am in the process of a move, and do NOT have a receipt. Help please for remedies! Thanks.</p>
<p>Oh, I will be to her school in Nov. for parents weekend, so I will have access to the comforter and a BB&B. (I am 1100 miles away so can’t do anything now.)</p>
<p>We once received a “Roomba” from Bed Bath and Beyond as a gift. We had no receipt of any kind. Used it a few times and hated it – the configuration of our home just didn’t work with it. We took it back to BB&B a few months later and they readily issued a full store credit for the current price. My MIL tells about walking into BB&B with a really old and broken Cuisinart food processor (and no receipt). They allowed her to select a brand new one. Both instances were a couple of years ago, but I bet you’ll have good luck when you walk into the store with your sad, flat comforter in November. Might you have an old credit card statement with the BB&B charge on it? If so, it couldn’t hurt to bring it along.</p>
<p>I never had a down quilt before, but I highly recommend this retailer if you’re ever going to buy another one: the Company Store. Their quilts are terrific and the down stays where it was intended. My one mistake: I got the fullest model. Well, it’s just too warm. I must have been thinking we didn’t heat our house in the winter. Maybe we shouldn’t.</p>
<p>limabeans, funny you mentioned the Company Store. D has suitemates that are twins that have bedding from there which they love, and she has expressed interest in. However, I had already purchased this new comforter before she told me about it.</p>
<p>Zipyourlips, I am in the process of moving so don’t have access to receipts, but I’m sure I could get one from the bank. Thanks. </p>
<p>I am going to be there for parents weekend, and just assumed I would ship it home to me, but I think the store credit would be much better for DD to use.</p>
<p>If you get a new down comforter, be sure to get one that is box stitched, so the down stays put.</p>
<p>GA2012MOM, I doubt you’d need a statement, since neither MIL nor I had one when (successfully) returning merchandise. I just figured I’d mention it since it couldn’t hurt to bring it along; but if it’s not handy, I wouldn’t waste a minute looking for it.</p>