Excelsior is not open yet. There is not an opening date yet. because NYS has not passed a budget yet. As soon as they pass. Budget a and Excelsior and Tap are funded then families should be able to access it
Remember all states will have a short fall in funding due to Corona. Many states are waiting on the passage of the Heroes act from the senate because education funding is part of the act.
All you can do for now is wait