I’m adding this in case anyone else is baffled by the situation (contacting the FAFSA was unhelpful), so I hope this is a blessing to others.
Situation:
- One of D’s colleges submitted a correction and it processed successfully.
- Upon trying to submit a new correction and add another school, the ‘ADD A SCHOOL’ button was non-selectable.
- FAFSA help-line is not helpful. told me it was a problem with my o/s and browser config.
- Waited a few days to see if it would ‘self-correct’. This did not occur.
- Finally decided to select ‘CLEAR ALL DATA’ and was resigned to simply re-enter everthing
- This resolved the problem by ‘clearing the data’ in my most recent attempt to correct the college-submitted correction.
Problem:
- I see that the problem was due to my trying to correct the correction initiated by a school.
- The default action by the site is to make the correction to the most recent submission (in this case, school-submitted)
- Now on the main FAFSA page after logging in, I see the following message:
Resolution:
- After choosing to ‘View Correction History’ I was able to make correction to a student-submitted correction
- And the option to add a school now works.
I hope this is helpful.