I received an email stating that my SSN does not match a U.S. citizen SSN, but I triple checked my SSN and it is correct. So, I sent them my birth certificate to prove that I am a U.S. citizens, but they email 3 months later that my TOPS have been cancelled. Help! Please. I was relying on TOPS to pay for college. Can anybody help me to resolve this problem?
Were you born a US Citizen or has your status changed? If you were born a US citizen and have a birth certificate issued by a state of county, you need to take it to a SSA office and check the status (if you are over 18, you have to do this; if under 18, a parent must do this).
WHO did you send your birth certificate to? If it was TOPS, they can’t fix it because they have to have a match by SSA. If you sent it to SSA, they can’t change things with a request by mail. Maybe your SSN and your other information don’t match - name, Date of birth, something else? Do you have an original SS card? Is the name and number you submitted EXACTLY the same? Spelling of name? Full middle name or just a middle initial?
In any event, go to SSA and see what they have on file. Then follow up with TOPS and see where the mismatch is.
More info, please.
Are you a natural-born U.S. citizen? If not, when did you become a citizen?
Since the student sent in his Birth Cert to prove citizenship, then he must be a citizen by birth. Otherwise, why send in the birth cert.
Still something sounds odd here.
@shortcakeeex3 When you say that you’ve checked your SSN number, what were you checking it with??? Were you looking at your official SS card or something else???
Were you a baby when your parents applied for your SSN?
Are your parents US citizens by birth as well? Is it possible that your parents got your SS number from a source that may not have been legit?? Were your parents in another country when they got your SS number?
Some states give new birth certificates to those who become citizens later. My daughter has a Certificate of Foreign Birth and it looks different, but other states issue birth certificates after adoption that look very much like a birth certificate someone born in that state would get.
You can’t just send in a copy anyway. The SSA would need to have an original presented to it either by an official source, like the hospitals/county records do after a birth, or have a parent bring one in (or adult if over 18).
Not everything can be resolved by email or by anonymous internet forums. PICK UP THE PHONE and start making phone calls.