<p>emma, I called them but I have also emailed them in the past. It just depends what you are more comfortable with. If you are going to call them, I would recommend making an outline of the issues you are dealing with, acknowledge that they are not appealable issues, and ask for guidance and assistance. Financial aid is not fun stuff but they are very helpful folks. </p>
<p>Would your parents be agreeable to taking a PLUS loan? If they are, perhaps you could work out some kind of arrangement to pay them back. If they are denied a PLUS loan, that opens up additional Federal loan avenues for you. I know loans aren’t what you want to hear right now, but it may be the only option.</p>
<p>I’d also suggest heading over to the Financial Aid Forum here- there are some very knowledgeable folks (including some folks who actually work in the field) that I’m sure would be happy to give you some suggestions.</p>