What “non-stop issues with organization” are you referring to, specifically? I have a freshman at VT who has had the complete opposite experience that you are describing (we are also OOS). My daughter has remarked to me on multiple occasions about how friendly everyone is. It’s one of the main reasons she choose VT over other universities. I was just there two days ago to have lunch with her and every student I met was polite and kind and seemed very happy with their experience there. Campus was busy getting ready for today’s football game but seemed very organized.
I agree with you that the first football game was a a bit wild at times, but if you follow the various VT social media accounts, you’d know that they immediately acknowledged the issue and have made many changes to procedures at the stadium as well as reaching out to students about their behavior. I will be at a game in October and am confident that they will have worked through the kinks by then.
I am also on the FB parents page and have not seen the parent frustrations you are describing (perhaps you are the parent who is complaining about lack of the right kind of fresh vegetables?) The only regular frustration I am seeing are the delays in students receiving their mail.
I wouldn’t want to pay OOS tuition if my kid was unhappy either. The big university experience isn’t for everyone but anyone reading this should know that there are many of us with students at VT who are having good & great experiences.
Best of luck to OP’s student as he/she goes through the transfer process.