High School Transcript not submitted yet?

Hello. I am an incoming freshman and I’m currently waitlisted from a different school. I’m still waiting for a response but aside from that, if I don’t get accepted, then CSUN will be one I’m going.
My high school counselor already sent me an email that our transcripts were being processed a few weeks ago. However, a week later I got emails saying that I needed to turn in my transcript. I checked my Portal and it doesn’t seem like my transcript have been submitted yet. The deadline is coming very soon and if I don’t submit it on time, I will lose my enrollment. I’m not sure if there has been any delay but should I email my counselor that my transcript had not been submitted yet? Should I contact the admission office to see if they received my transcript? Thank you.