We received email from Rice that says -
If you have not already submitted the materials to be considered for need-based financial aid, please do so by March 1. Refer to this checklist for a list of the required documents. For more information visit our financial aid website.
They are showing documents missing (tax forms/W2 etc). However, Rice is not appearing in IDOC for us.
When we contact Rice they ask to check with CollegeBoard and when we contact CollegeBoard they ask to check with Rice. How can we submit the documents ?