Is it just me? I've emailed UAB for questions and they never reply back to me.

I emailed the med school to see if I could email or talk to some students there for questions, I emailed the admissions office about 4 or 5 different times asking questions in which most are now answered, but still. I also called a couple of times and they only answered once to answer some questions I had about the nursing school. I’m assuming that it is just because they’re busy? Or is it because I’m emailing from out of state? I took a college visit with my family back in august and I absolutely loved UAB, but I’m getting the impression that communication isn’t the best thing about this Uni? Unless I’m wrong. I’m really just wondering.