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<p>tech support guys get software handed to them. if a piece of software/hardware they support doesn’t work, they aren’t going to fix it themselves–they are going to ask a developer/engineer to fix the bug. it’s hella hypocritical for tech support guys to be such snobs about computers when they really don’t understand how they work.</p>
<p>real work? if you are in tech support, that is your work.</p>