<p>D was trying to update her Itouch version via Itunes so she could download a new Harry Potter game which required an updated version of 4.2. It let us update her Itunes, but now, songs that she purchased DIRECTLY from her Itouch appear to be nowhere. Not on the Itouch, not on the Itunes.</p>
<p>We’ve sync-ed over and over and can’t find them. I am not familiar w/purchasing directly from the Itouch so I’m no help. </p>
<p>Can’t seem to find an email for Itunes questions (omg, why is it so hard to just find an email???) </p>
<p>Can anyone provide any suggestions of how to retrieve the missing music or have a direct link to email support???</p>
<p>Does she have Apple Care? If she does, I’d give support a call. I’ve found them to be very helpful – certainly more helpful to talk on the phone than trying to exchange emails. If she doesn’t have Apple Care, she could post a question in the appropriate forum (on the Apple website).</p>
<p>I don’t have any links, but several years ago I made a giant mistake and deleted my entire iTunes library. I contacted the support staff and they told me they could restore it once for free. I second the idea of calling them, rather than e-mailing.</p>
<p>We also lost our itunes when our computer crashed and they restored (one time) for free. You do lose the songs you downloaded yourself and any songs that are no longer available on itunes. Good luck.</p>
<p>generally every time you sync you back up ipod first automatically.
I would guess it still is in itunes- have you repaired preferences?</p>
<p>Had she transferred the files she purchased on ipod to her computer?
If she goes to her account and explains problem she should be able to reload them- but always remember- back up before you update files- they give you that warning for a reason.
;)</p>
<p>Go to itunes app- account name is on far right.
click.
sign in.
scroll down
purchase history is on right.
which should give her all the info she needs to figure out what songs she is missing.
However- she might also do a search cause they might not have been added to library.</p>
<p>We found the forum, found an identical question to hers which did not have a solution but a link to email the issue - we followed the steps and have submitted a ? so will wait and see!</p>
<p>I’ve done this before! Yea, try calling to see if you can get the songs back, but for future reference, you have to remember to transfer the purchases from your iPod to your computer before putting new songs from your computer onto your iPod. You do this by going to File > Transfer Purchases from iPod. I made the mistake of assuming that iTunes automatically did this for you, but apparently it doesn’t… When you sync your iPod and you have songs on there that aren’t in the iTunes library, they get deleted.</p>
<p>Apple Care comes with all Apple products. It means you get free support. Every item is different, but there’s (I think) at least 3 months of free support – which means you can call and talk to someone who helps you solve your problems. Some products have longer free support. </p>
<p>You can also buy Apple Care for all Apple products, which extends the amount of time you have access to free support. </p>
<p>My experience, as someone who has owned Apple products since 1984, is that getting Apple Care is a good idea.</p>
<p>You can check if you have Apple Care on your product by going to the Support “Contact Us” section of the website and start the process of contacting them. It will ask you for the serial number of the product, you type it in and if it qualifies for support it will say so.</p>
<p>Another option – if you live near an Apple store, make an appointment at the Genius Bar.</p>
<p>I wish you luck with the email approach, but I’ve found their phone service to be exemplary and given the number of steps every solution has, much easier than trying to figure it out through the written process.</p>
<p>This happened to me when I upgraded my iPhone to 4.2 except it was all of my music that went missing from my phone plus my playlists disappeared. </p>
<p>However, I keep a copy all my music files on an external HD just in case something like this happens so it was an easy fix for me.</p>
<p>Hopefully tech support can help you out or maybe a trip to the Genius bar might be in order.</p>
<p>If the songs were purchased through the iTouch, I’m assuming you had an email with the account, right? Try signing into that account on iTunes and re-downloading everything you’ve bought (that’s what I ended up doing when my old computer crashed)</p>
<p>I absolutely <em>hate</em> iTunes. IMO it is the most user UNfriendly software in the world. I only have it and use it because I have an iPhone. That being said, I too have had this exact same thing happen. Apple restored all of my music (that was still available) as a courtesy (I guess this is the one-time thing others spoke of) and I now religiously back up my iTunes music library to an external HD as ScottZ1980 does. I highly recomend that approach, as Apple seems to want to charge you for assistance with any little issue that you ever have.</p>
<p>Very quickly Itunes support contacted my D via email (she’s just 13) and sent easy steps for her to follow to restore her songs. There were a couple of songs that could not be restored so they gave her 5 songs of “credit”. </p>
<p>Great experience in terms of response and ease. D was thrilled, immediately backed up all her songs onto disk and sent a “thank you” email back!</p>
<p>I just bought a seasons pass to a TV show on iTunes. I assumed that I could redownload the content to other computers (they allow you to have the content on five computers) and that I could restore the content if I deleted it. It will be about 37 GB of media on my laptop which is quite a bit of space. I guess I need to set up a desktop with iTunes for backup.</p>
<p>abasket, I’m glad to hear that it all went well. I’ve (almost) always have had good experience with Apple service. I just read a story that in a survey by PC Magazine, Apple beat all other computer companies for its reliability and service – and your experience seems to back that up.</p>
<p>While it is true that people who work at Apple are usually very friendly and helpful, it is also a result that most consumer issues are caused by Apple’s bizarre systems. People love to criticize Microsoft but Apple’s closed systems are a royal PITA. The recent “forced” upgrade to 4.2.1 is nothing but a disaster with broken application, lost items, and connectivity issues. Regarding the IPhone, the issues are compounded by their marriage with ATT. Between the two companies playing ping-pong, a customer can almost never resolved the simplest of issues. </p>
<p>Example? Why can’t legitimate customers of ATT/Apple not select their carrier when traveling abroad, even when PAYING for the roaming and fees? It’s a simple matter of unlocking the software to make it work in the US as it does all over the world, but the companies refuse to do it. And, by the way, this is not an issue of income and revenues; the customer pays the charges. It is simply an issue of being able to select the provider with the stronger signal. </p>
<p>Bottom line is that Apple seems to offer a nicer and more congenial approach, but that it just as big a charade as their competition. The difference is that Apple is always much more expensive.</p>
<p>I don’t own an iPhone so I’m unfamiliar with the problems on that platform but I do own an iPad and the recent upgrade was flawless for me. I like their x86 operating system too. It’s unix which is what I use for development at work and they provide updates so that I don’t have to do things like compiling and linking my own OS on other operating systems.</p>
<p>The recent “forced” upgrade to 4.2.1 is nothing but a disaster with broken application, lost items, and connectivity issues.</p>
<p>I bet that those who maintain their files don’t have as many issues- for example * moi*
I literally cannot remember the last time I had a kernel panic & I have never had a virus.
IMO you get what you pay for.</p>
