I’m really bad at coming up with titles for people.
We are going to be expanding tremendously, and we’ll have multiple locations on the east coast for people doing clerical work. Each location will have an “office manager”, but what would the title be for the person at the corporate office overseeing the office managers?
Manager of office services? Director depending on the company can mean different things, in some places a director is pretty high up, in others, it can be a manager level job.
I second zeebamom. We have had an issue with some project managers who instead of coordinating their projects were thinking that their job was to boss people around. It created a lot of ill feelings.
I agree about the manager title being tossed around too much. I try to not call someone a manager if they don’t manage people. I use head of this or director or coordinator.
My biggest problem is that my administration side is not as strong by a long shot as my sales and service side. I need a true administrator overseeing business operations who will travel, train and oversee each branch. Right now my top person is pregnant and has truly hit her ceiling. I get it, she’s about to have her second baby and her focus is where you’d expect, on her own life. Most of my office is moms who really like their jobs but they aren’t super motivated to grow. I don’t even have anyone who would get on a plane and spend a few days training a new person.
I met with the director of sales and the logistics manager the other day and it makes it so apparent what is sorely lacking administratively.
I’ve got to get someone to help me, it’s just too much to oversee alone. I can’t conquer the world without some more administrative support.
My husband has a solo medical practice with one medical assistant and myself. While on the surface I look like the appointment/check in and check out girl, technically, I am the office manager. I refer to myself as the 18 year old twit times 3 as that is what most medical practice hire for their front desk :)) Or if I am really feisty, I refer to myself as the Head B**ch in charge. I really do almost everything, so I will call myself whatever I want, but to the outside word, I am the office manager.
I need a true administrator overseeing business operations who will travel, train and oversee each branch.
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About 6 months ago, my DD & her boss went through some complications on settling on her job title, and ended up with “Business Operations Manager.” It is a different setting, smaller business with less than 30 regular employees, but she pretty much is the person who takes charge of all the admin end stuff, including HR stuff, business insurance, financial management,etc.
Sounds like you need someone who will have greater responsibilities, with the traveling & training. But I just thought I’d toss that out.