<p>It sounds like they’re saying they can’t process your application because it is incomplete and you need to get the above info in pronto. Usually to be considered for fa, you have to have the schools FA form (usually the PFS) submitted before Feb 1 and the W2’s to the school along with any other necessary documents (like the business/farm one, if it applies). You can submit your federal income taxes later, if they are not done yet.</p>