<p>Don’t count on the letters and faxes for quick resolution. They are important, but if this company were efficient in responding to paperwork, you wouldn’t have this problem.
The key to resolving a dispute, quickly, is 1) - be right. Don’t do this to get out of a couple of bucks if you really owe it (in your case, it doesn’t sound like you do) 2)-have all your paperwork and your narrative ready. 3) - find a decision maker, let him/her know what happened and what you want. let them know when you want it, and what you will do if you do not get it.</p>
<p>^^^ Trilke
From what legal counsel has said–common law prevails…and given what I read on the net about the company, owner etc…this may be VERY ripe for a class action suit…</p>
<p>feel free to send apm if you have any thoughts…</p>
<p>can’t help but note you are a “new” member with no history here…</p>
<p>this is the kind of company that makes money by buying monitoring contracts - they usually pay over 30 times the monthly rate for each contract, so they need the renewals to make money. that is why they are so high pressure on renewals, and seem to “lose” proper notices to cancel. i think it’s really dirty.
as far as the law - it all depends on your state. it’s not common law so much as contract law that is the key. some states, like new york, prohibit ‘evergreen contracts’ - the kind that automatically renew for like terms. in states with this type of restriction, your initial term of, say, 3 years, cannot automatically renew for another 3 years. it extends month to month, unless you sign a whole new agreement. reputable businesses will let you out, even if you have not strictly complied with the terms of the agreement - but you might have to raise a little cain first.</p>
<p>What is dirty here too is they sent me a xerox of the contract and highightled part and ignored 2.2 which says if I write and respond w/in 10 days …etc etc…</p>
<p>They wanted me to overlook my rights…and I have responded to their letter to raise the rates twice with proof of delivery</p>
<p>They ignored my correspondence…</p>
<p>I have filed in PA, my home state and will file in TX…</p>
<p>I am willing to look for counsel for a class action suit–the contract to roll a 3 yr to a 3 yr etc…when the payments go month to month etc…</p>
<p>yeah–I dont have to search far to find people across the country…checking the internet…they have a very bad rep</p>
<p>A Lawyer told me NO COURT would uphold a 3 yr auto-renewing contract like this with a monthly payment etc</p>
<p>Resolution.</p>
<p>AG in PA was very, very helpful. </p>
<p>I gotta tell ya how powerful the internet is on
researching acompany,
their owners,
where the money is coming from/flowing,
company business plans and policies etc.</p>
<p>I am glad to be able to make some final notes and file this away. Thank you for the legal and policy advice everyone. From PMs to posts…I appreciate it.</p>