Letters about dining services totally flummox me!-what it's like at your school?

Parent Cafe
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<p>Freshman writes letter about inefficient employees and due to the comments later apologizes:</p>

<p>First letter:
[Replace</a> inefficient employees | The Chronicle](<a href=“http://dukechronicle.com/article/replace-inefficient-employees]Replace”>Replace inefficient employees - The Chronicle)</p>

<p>Apology:
[Apology</a> and thoughts | The Chronicle](<a href=“http://dukechronicle.com/article/apology-and-thoughts]Apology”>Apology and thoughts - The Chronicle)</p>

<p>Another student responds:
[Letter</a> lacked perspective | The Chronicle](<a href=“http://dukechronicle.com/article/letter-lacked-perspective]Letter”>Letter lacked perspective - The Chronicle)</p>

<p>and states “The real question becomes what can we, as students, do to make employees’ jobs easier, and thus reduce that hour we waste every day waiting around.”</p>

<p>A comment on the Apology letter about college dining from the Daily Beast:
When a student wrote a newspaper column last year raving about Oregon State’s cafeteria, he had just one complaint: no spicy chicken. Within hours of the article being published, Dining Services called the student personally to let him know that a Buffalo Chicken Wrap had been added to the menu at all of the public university’s dining facilities—and an ad purchased in the school paper let the rest of OSU’s campus know, too.</p>

<p>What has happened at your student’s school when a student complains - personal anecdotes, university newspaper articles, etc? Has anyone actually experienced what the Oregon State University student experienced?</p>