Hey! Not sure if this is still applicable but I ran into the same problem with my application. I found once you log onto the AIS there’s a button called “Request items from my high school counselor” and from there you can send a request to your teacher/counselor and ask them to upload the LOR’s that way you aren’t uploading them yourself and you will not be able to open it keeping it a secret like teachers/counselors prefer. Just note that it may take up to 24 hours before the document shows up in your application. I’ve attached a picture of where to find it and hope this helps if you still need it! 
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