I bought sneakers - 2 pairs because the one I wear is on annual there’s few left so I thought load up at half price.
One pair came but they said both delivered. So the wife reached out to say both didn’t deliver and they credited both back and said to keep. Not what we wanted but they said that’s how it works.
In the meantime she ordered a third pair, thinking it would be pair #2. So the original second pair showed up 3 days later and the third, which is the only one I paid for a week after that.
i was looking to get and pay for two. Instead I got 3, paid for one. It’s not my intent and I’d have gladly settled at 2 and pay for both.
But they deal in such volume that it’s how they do stuff. Cheaper to write off or hit their vendor.
We bought stuff at target on line - took back to the store to return and they didn’t want it. So we donated.
What seems illogical to us is operationally efficient to them.