Ugh, I remembered one that’s more of a “hate”. I ordered three possible MOB outfits and returned two of them. UPS confirmed delivery, got my credits as expected. All good. Then several weeks later, I got an email saying my card was going to be charged if I didn’t make things right by a certain date, because they expected “outfit A” but received “outfit B”. I was quite sure I hadn’t switched the return labels, but even if I had, I should have gotten a similar message for the other returned outfit, right?
So after several levels of AI chat bot hell, I finally reached a real person who spent a good bit of time looking into things, and assured me we were good now, my card wouldn’t be charged.
Of course, the deadline date arrives and I have a charge on my card. Repeat the chat bot/customer service ordeal. Starting from scratch, of course, because apparently there’s no record of my previous contact. Arrgh! I think it’s all straightened out now but who knows!
I don’t return that many things, but I think this was the only time things went so sideways.