For me it’s now hate. I order once a year for things you just can’t find anywhere else (a brand of silver polish which has long been discontinued, but Ebay or Amazon will have some small seller in Racine Wisconsin who is selling off the inventory, things like that).
Their customer service is now terrible- it took me weeks to get an erroneous charge reversed, just because every single chatbot is set up to help you with a return, NOT to actually answer your question, and the loop is endless. The drivers park everywhere (crosswalk, blocking the handicapped cutout on the sidewalk) and get irritated if you ask them to move so you can get grandma up over the curb.
First they run all the retailers out of town, and now they’ve circled the drain on the entire buying experience so there are no other options?